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Shayne

澳大利亚

2 评价
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2 条评价

mammotion.com

Terrible Company Do Not Purchase

I purchased this mower nearly 12 months The power transformer has failed Mammotion do not carry it as a spare part and I have had to pay a contractor to cut the grass 4 x weeks on and I still have no power transformer despite repeated promises to locate a power transformer and send it to me There AI responses to customer service is terrible There back up support and spare parts is non existent Don’t waste your money on this inferior product There are much better robot mowers on the market that have proper after sales support My friend who recommended this product to me has since got rid of his mower due to the same problems he had with Mammotion and getting support and spare parts from them He bought the new Husquavarna robot mower and is extremely happy with it and there support program I have asked Mammotion for a refund on the mower numerous times in the last 2 weeks They ignore the request Don’t touch these mowers the company is useless and has 0 customer support and service

2025-12-13有帮助 1
mammotion.com

After Sales Service & Spare Parts is Terrible

The mower broke down a couple of weeks ago Basically the charger failed and I have been constantly trying to get updates on when the charger will arrive Apparently they don’t carry stock in Australia and can’t tell me when this common spare part will arrive The unit is under warranty but they don’t have any answers as to when I can expect the part My next issue is I will need to pay a co tractor to cut the grass as the robot mower is not able to cut long grass They really are poor at getting a eta on parts in Australia and it’s a concern they don’t carry basic parts My friend also has the same mower and he has had to replace 2 x power transformers under warranty Now it’s out of warranty and Brocken again he has removed it and bought a new Husquavarna robot mower as he to found Mammotion hard to deal with and no urgency in getting issues fixed Yes it cuts a great lawn but there after sales support is shocking hence why I gave them 2 stars and not 1 Hopefully I either get a refund or a replacement mower in the coming days

2025-12-06