Trying to make a booking but price doubled upon payment
Trying to make a booking but didn't make payment as was checking the final details. Then didn't realise it was held for an hour. Made another booking. When check out. Price becomes double. Added up from previous booking. I thought it was my error. Tried to make a 3rd booking. But due to unsuccessful payment. This booking was on hold. I cancelled the first 2 bookings. Then make another one. Payment page becomes four times the price. Which I calculated was an add up of previous bookings. Contacted customer service , she insisted is according to the price of the airlines.Despite showing her the screenshots prove of the live search price. She still strongly insisted it is airline which updated the price. Totally not helpful and no problem solving on their system error. And can tell me if I can accept the price, pay for it. If I can't then don't pay. What the F this platform is. My advise is to avoid at all cost. If I didn't see carefully before making payment. I would have pay more then double and not possible to claim back. As what other users' experiences. Replying to Traveloka. I have deleted all bookings in the app 2nd update. Contacted the CS. Result was same. Nothing solved. First was kept insisting is airline that change the price. And price is not final until in payment page. It will show the final amount. When it is clearly stated the price I will pay in final review page. Then gave me another so-called reason is ticket flexibility. So the price will change. WTF is that when I didn't even opt for a flex ticket during selection. Even I keep repeating that the price is added up from previous unpaid cancelled bookings. They still insisted that is the price I should pay. Instead of looking into this glitch or maybe unethical practice to maybe scam you to pay if you are not careful to look thru all details and price at payment page. They only say sorry for the inconvenience, but still stand on their grounds and asked me to understand.