Genuinely frustrated with shipping and support
Usually my go to site for contacts, but I am genuinely frustrated with the company right now. Back on September 4th my partner and I ordered 3 pairs of contacts. We had done so before for our cosplay contacts and had zero issues, yet this time was a lot different. After 3 days we got our confirmation that the package had sent out and it was great! However, for some reason updates on tracking were slow, and after September 20th we received no updates at all anymore. Naturally, I assume the package has gotten lost and check the FAQ, which mentions to contact support *within the estimated two weeks*. I rush to write an email about the package to support October 6th, roughly 2 weeks after no longer receiving any tracking updates, asking if it might be lost. No response. Another email, stating how concerned we were for the package, since time is also running out and we fear they might no longer issue a refund or reship the package, which was our current hope. Still, nothing. Today I've sent another email, stating the same as before. I understand customer support is hard, but surely it doesn't take 2 days to get to one email? We just hope to receive the contacts still, we had the package protection and all. It's genuinely frustrating.