Gigantic waste of my time
Seems like I'm just the latest in a long string of complaints. You've been warned! I ran into this "company" or whatever it is they're supposed to be (since they make it VERY clear they are not attorneys, but yet they'll "help" you with arbitration, to the point of perhaps even arbitration on your behalf if allowed, or at least that was what I was led to believe) - anyway, its all hogwash. I filed with them my complaint against venmo with all my incredibly detailed information about how they (venmo) had frozen my account, cancelled a transfer and then nonchalantly refunded nine people money they had sent me for completed transactions, to the tune of around $2,700. All of the people supposedly had contacted venmo and claimed they "didn't mean" to pay me. ('Cause you know, I just mind-controlled them through the internet and made them pay me, I'm that good) Odd, since they took my bitcoin with no issue and then told venmo they didn't mean to send me money for it. Or maybe they left that first part out. Anyway, after 45 days venmo finally sent a letter to fairshake - basically saying, "well we think we are right, and here's our idea of what happened". Fairshake folded like a deck of cards, and I get an email notifying me that "they can no longer help me". I tried extensively to get an actual reason WHY they suddenly decided to drop me like a hot potato, but all I got was developmentally challenged run-around games that never gave me a conclusive answer. My own conclusion was simply that venmo had had their legal contractor respond, and that was enough to make fairshake fold. Don't waste your time. Go get a real attorney. You'll thank me and the others here.