Think of taking screenshots before…
Think of taking screenshots before contacting the support. For a bit of context, we booked a room in a hostel. 3 choices: queen room, deluxe room, or queen room with shared bathroom. The first one mentioned shower, hair dryer etc, so we took it as we wanted a private bathroom. Arrived at the hostel, we learn that they have no private bathroom. Therefore, I took screenshot of the misleading post on agoda and contacted the support. They obviously took the time to modify the post of the hostel before replying, because it had changed right after I mentioned it and before they replied, and they had the nerve to say that it was my fault as it was clearly stated on the website (even though, my screenshot showed clearly that it wasn't before they modified it). They still got the reimbursement of the 2 nights, but saying that it was "gracious from the hostel to accept". I would recommend avoiding Agoda as much as you can!