Communication ???
During our cycling trip, we received no less than 100 emails from Booking.com asking how the hotel was, even a week after our departure. Among those 100 emails, only 2 were about a problem with an OM booking. As they say: you can no longer see the trees for the forest. And there you are: without a hotel, no clear contact details for Booking.com, and stuck with an AI voice that keeps repeating the same response. After more than 30 minutes on hold, I finally got through to a "real person," only to be told: "Unfortunately, there’s nothing we can do." In the end, we had to book directly with the hotel. While Booking.com charged €160 for that night, we only had to pay €105 when booking directly. What stood out? Just 1 follow-up email asking how the AI voice had performed. This perfectly illustrates how much Booking.com prioritizes improving itself... while completely ignoring the customer. My loyalty to Booking.com is supposedly rewarded with additional discounts, provided I make 2 more bookings. But honestly? I’d rather spend my money on better service than on a "discount" that mostly comes at the hotel’s expense. My advice? Use Booking.com only to compare prices and facilities. Then book directly with the accommodation. It will save you frustration, time, and money.