Stay as far away as you can
Beyond the part that the hide secret fees and have very shady business practices they treat customers like absolute trash, I was looking for a better word but honestly this is the best I could find. They talk down on you, talk over you, won’t let you finish a simple sentence. Let’s keep it very clear, a loan is not free money, we pay for it from service fees to the interest so the very minimum to ask for is to be treated with respect, to be kind to and have understanding on the other side. I wasn’t treated so poorly in my life by someone whom I pay to! An agent name Matt was working with us and didn’t have a single will of help, I could feel all he wants was for me to hang up and let him be. We were introduced to them by an agent who used to work for them named tryan who disappeared into this air she is the one who suggested we take a loan from another company and got us into bad blood with them in the first place (shouldn’t she know the policies?) Please I beg you if you are considering them look the other way, find another solution, there are other companies out there that will treat you nice and have humans with compassion and hearts on the other side of the phone. All and more so they are asking for full access to our bank account only for us to make a payment, we do want to pay but we don’t feel comfortable giving them user name and password especially after they charged us $ 2000 fee last time they had access to the account for taking on more capital, we offered to pay with debit or even personal go to the bank and deposit straight to the account but NO miss Tia from collections after talking to us like we are not human beings, only wants full access to the account and will not let my husband (the account holder) finish a single sentence. He asked her for a copy of the contract twice and she did not provide. Please I beg you, stay away, work harder and find a nicer company, even pay higher interest but have a beating heart to talk to, it will be 100% worth it.