Regretted that I did not see all this…
Regretted that I did not see all this extremely bad reviews as I am a first time user of vpost USA and had the most unluckily experience of stolen packages and the manager, Gaya has the audacity to put the blame on UPS and the merchant for not shipping my package. I had to go through the trouble to get UPS to send me the proof of delivery with the signature of this unknown person TR. Even after emailing to them the signed proof of delivery. I did not hear from VPOST at all. Until now I still do not know when I will get my full refund of almost $400. These are reference numbers of my cases CAS-5908898-K1S8V9 CAS-5911992-L4G3G7 My VP ID : 2521257X If not I might get a reply that says we could not find your name or VP ID !!! I have even made a police report and was told by the officer that I am not the only one whose packages are stolen or missing !!! Why are they getting scot free for such despicable acts of theft ??? Who is to be blame ? Those who are in USA who get “free Xmas gifts” daily from silly customers like me who makes the wrong decision to use VPOST USA services !!! What is the use of an apology when there is no solution, I just want my refund is $400 not $40 or $4. Calling the customer service is like the next agony that I have to put up with as minimally I have to wait for 30 mins before someone answers and the customer service officer will repeat the same taglines : We will try our best to help you, you have to wait for 3 working days for us to investigate ! The best part as stated in the terms and conditions it will be store credits who is dumb enough to use Vpost services again I was unable to stop the use of their services as I still have another two packages that I have yet to reach the warehouse which I have a very bad and strong feeling that it will be stolen or missing again !!!!!!!!! After going through so much agony and time that was wasted. The blame was pushed to UPS in the end my $100 over bag has vanished in thin air !!! There is a system flaw or lack of supervision or negligence or simply put there is no Standard !! So please think carefully when engaging them. Merchant and shipper’s fault but not Vpost ! I think I must have offended VPOST and SPEEDPOST before that my second package is missing or stolen but this time in Singapore It’s arrived here on the 8/11 with the package ID UAG69958 but until now in my dashboard the status is - Arrive in Singapore Using Speedpost link I tracked this package ID that it has been delivered when I did not even receive an SMS about it I think there is a high chance that my package was delivered to someone else and that lucky person get my $300 worth of items for free and as usual I have to give VPOST 3 working days to INVESTIGATE!! From all this unnecessary and stressful bad experiences that I have encountered, I must never give them a second chance to gain back my trust !! I will update here again what is the outcome In my mind it will be like: We are sorry to inform you that we are not able to track your package, it’s beyond our capabilities! We do not provide any refund. Those who have read my review. Be a smart consumer and stop using their services Pay more to have a peaceful mind then encountering the worst NIGHTMARE!! of incorrigible acts of dishonesty and zero customer service/support! Update for the second nightmare: 16/11 at 9am I received an SMS about my missing package that will be delivered to me today I have to pray hard that it is actually my package !! Human error or negligence or …..