Sketchy at minimum
I decided to order from flower knows for the first time since I’ve been interested in their products and they also had a promotion going on, that if you spent so much money, you would get free gifts with your purchase. I decided to order since I also received a coupon from them as a new customer and I ended up picking out enough items that all of the gifts got added to my cart automatically since that’s technically the only way you can add them to your cart. Well, apparently their team decided to manually remove one of the gifts yet when I contacted them they lied to me and claimed the system automatically did it which makes no sense since it was the system who automatically added the gift. My purchase amount was under $2 the minimum after the discount, they claimed they had the terms on the website but you literally can’t find anything on their website unless you’re looking for something specifically. I later ended up getting my package and it was just a box thrown into another box with no bubble wrap or anything so you could shake the box and just hear the box move around like nothing. I was also charged shipping since I ordered perfumes which I understood since they usually ship them hazmat or ship them through UPS and then go through USPS. Well apparently the company likes to lie to USPS about what items their shipping cause they basically charged me the extra $8 for nothing since it was just shipped with the rest of the makeup items and it wasn’t shipped hazmat. Luckily all the makeup items weren’t damaged but I personally won’t be ordering from them again. You basically have no chance of returning anything unless you purchase the shipping protection and you’ll only receive a response from customer service once a day at 3am in broken English. This company knows what they’re doing gaining traction on social media, and seeming reputable but they actually don’t care at all. UPDATE: I contacted Flower Knows to hear what they had to say, I got “Regarding the removed gift with purchase, we have already explained this to you in our previous email” and trying to state it was clear on the website which again it is not. They also tried to tell me “perfume is classified as a special product, which is also noted on our website. It cannot be shipped together with regular cosmetics” which wasn’t the case since they shipped two perfumes with the makeup I purchased. I told them about that and they ignored it and then proceeded to tell me they HAD to charge me the $8 shipping fee because it’s on their website. I asked again why I was charged the $8 shipping fee and they said “perfume shipping channel supports all products including cosmetics. Therefore we shipped all items together via the perfume channel” It seems like they’ll change whatever they have to say to make excuses to fit their narrative so I’m not sure why I even got a reply on here since they just want to make excuses instead of a resolution. Between their lies and contradictions they are hard to trust, I wish anyone luck who has to deal with their customer support because they don’t care about their customers as soon as you have a problem.