Great customer experience
We recently bought a couple toys for our 12 week old Goldendoodle. Unfortunately, she did not seem too interested in them. We were a bit bummed out as we had seen the toys promoted in a youtube channel we actively follow. Just for the sake of trying as we still had a bit of hope, we emailed Karen and she replied so promptly and coordinated things so that our puppy can have the chance to try new toys. Personally, I was not expecting such a great customer service. This really tells you they care about our loved pups and our experience as puppy parents!