They are not reliable and u might be getting a display set afterall
I ordered a Hag Capisco PULS 8020 on 10-10-2021 on the phone thru WhatsApp with this shop. They confirmed the order and asked me to pay immediately before they can issue an invoice. Considering they are a shop located in Wheelock, Orchard Road, I proceed to pay them via Paynow. Moments later, they said the chair would be delivered on 12/10/2021 and they sent me an invoice for that. On the afternoon of 12/10/2021, Ergokids called me to inform that the model I purchased is OUT OF STOCK and asked me to change to another colour else wait for next month perhaps the stock will come. I had considered terminating this deal but because I needed this chair for work and the price was on offer, I chose to pick up another colour on their website. Then they said there is stock for that model but can’t deliver now or the next day. So I went on to cancel the deal and asked for a refund. Shortly after, they came back to me saying they can deliver it the next day. And I accepted the offer again. Now after a few hours into the same evening, some guy named Edward from Ergokids called and asked me to confirm the order again! He demanded and I mean it, he was rude, spoke in a demanding manner and asked if the accessory which was a foot ring I had separately ordered, was white or black. I had ordered Silver. And he goes on to say that there is only white or black. At this point, I simply lost it and asked him to go and visit his shop website. There is Silver. Then he abruptly said oh it’s white silver! I know, if u were me u would probably end this and cancel the deal. However, I gave them a chance. So they say to deliver the next day which is 13/10/2021. Guess what? The shop emailed me on 12/10/2021 shortly after Edward’s call in the evening, and stated that the new chair is also fully assembled and was used in a photoshoot but in mint condition and asked if it’s aright to send to me! How can the chair be new when it was used in a photoshoot??? I had terminated the purchase and asked for a refund. This was the most awful experience I ever had consider the value of this item is not a $90 but a $900 chair! Beware shoppers. This shop is not reliable. Checkout their website now, this chair is still retailing but it’s priced higher now! Deal with them at your own risk!