Deceptive Discounts and Unprofessional Representatives
I had a terrible experience with Postmates. I received a text offering 60% off (up to $30) on select restaurants. I added the promo code, saw it applied at checkout, and my total showed $46.36. After my order arrived and about to tip, I noticed I was actually charged $76.36. The discount never went through even though the app showed it applied. I contacted customer service, and it only made the situation worse. The first representative claimed my order “wasn’t eligible,” even though I had a screenshot showing the promo was accepted. As soon as I sent the proof, they disconnected the chat. The second representative was rude and condescending, trying to “teach” me how to apply a code instead of addressing the issue. This felt completely misleading and dishonest. Postmates advertises a promotion, shows it as applied, then charges the full amount with zero accountability. I will not be using Postmates again unless they fix this and improve their customer service.