A TRAUMATISED AND SHAKEN DAUGHTER THAT PLEADED AND HAD TO LEAVE AFTER DAY 1
NEARLY 20% OF CIA GOOGLE REVIEWS BETWEEN 1 and 3 STARS .READ THE BAD REVIEWS FIRST. I don't ever write bad reviews but like to give a business a chance to put things right, and in this crisis instance , to have done the only right thing and provide my requested full refund. NOT to complain on the phone initially ,hear nothing , and then get a letter asking me to explain what the problems were, that they knew all about? Then writing again and battling with CIA for 3 weeks who finally reply in a smooth talking manner and DARING to point me to their terms and conditions why they wont refund , and then eventually offer a free stay next year? In a place my16 yr old daughter pleaded to leave, sleepless traumatised and shaken after just 2 nights?Of course she would not ever go back. YOUR CHILD WILL BE IN A 40 DEGREE HEAT PRISON STYLE BEDROOM. If you think this is acceptable and are happy as cia smugly and alarmingly are, impossible to sleep ,prison like beds with no decent mattress, no pillow or fresh linens , send your child here . Cia say on their misleading site and in every mail to me , they prioritise the comfort and wellbeing of your child. THEY DONT. "We've put a fan in the room, the building is old, the temperatures are getting warmer" they say ,JUST EXCUSES BUT ITS NOT SAFE! .A visit by environmental health to the school would heavily fine this company for not providing suitable liveable human condition, with no chance to be in safe health to enjoy . The showers have mould ,the food is really poor , there is not one single area with air conditioning .Not even the classrooms where you arrive like a zombie after 2 hours sleep. The so called staff are inadequate and on their phones all the time as though its a holiday job AND CANT SPEAK ENGLISH so cant help a child . There was no welcome pack and advice on arrival , but your child sent to there room on their own , nothing said ,without any help in a strange place . I asked on booking, the best location for 16-17 yr olds, was told Antibes, BUT, ;,.o9you dont expect them to be in a school and class with 14yr old or less and be massively outnumbered and have to be in the same space as kids of 12-14yrs or less THIS IS NOT A SCHOOL FOR A 16-17yr olds They lock you out your rooms if you dont get back quite in time and need a shower and change? She had to plead to get in. I had to fly my exhausted daughter home on day 2 as she could barely breathe,in tears on the phone, and girls she met would like to have done the same. She wanted an amazing experience in comfortable surroundings and to be looked after . FORGET IT, so her summer hope was ruined and CIA HAVE £1000 that they feel because of their t and c's , is reasonable to keep? IT IS SHAMEFUL , and underlines the credibility of a company , that when things do go wrong, its how they put them right and would rather do battle on bad reviews than act in a professional manner . They could have easily avoided a damning review like this which i take no pleasure in writing. You will of course see a reply to this review from CIA how "sorry they are and how they care and prioritise the welfare of your child",but they don’t listen and it’s just lipservice and arrogant . I made the mistake of not reading their existing bad reviews. BE WARNED . This has been equally distressing for us as parents .