They are not that helpful at the time…
They are not that helpful at the time of problem. Although they have polite agents, they basically do minimum at the time of problem. Vaccation Travel acts as the merchant (one that charges your credit card) for some daughter travels agencies. One of those daughter travel agencies is BMN Overseas that issues fake/wrong flight tickets to get some money from your pocket, while showing that you have received the service. You will learn this when you directly deal with the flight company. Neither BMN Overseas nor Vaccation Travel does anything before your flight under this circumstance and put you in a situation to purchase new tickets at airport or just before going to go there. Neither of them accepts reimbursing all additional money that you had to spend owing to the intentional mistake that a travel agent from BMN Overseas did it. I will leave it up to you to call this cheating, ... whatever you like. Please check the full story in the facebook page of BMN Overseas.