Shorted my order, will not receive replacement in time
I made an original order of 26 plastic Strawberry friends mugs with personalized inserts. I received the full quantity in a timely fashion. Additional people RSVP’D. I ordered 3 additional mugs. I received only 2. I had not ordered any extra mugs, only the exact amount I needed. I called to report it and their system was down. I called on the 21st to ask them to send the additional mug. They said I would have it on the 28th. Today is July 29th and I haven’t received the mug and the baby shower is tomorrow. When I called they said that they found out on the 25th, that the mug wouldn’t arrive on time. Nobody called or emailed me to let me know. Now one person at my daughter’s baby shower will not be receiving a mug. At least they are refunding me for the order of 3 mugs and shipping charge. Not very happy with their customer service or shipping department right now