Advertise items they do not have in stock and then makes it hell to resolve!
My first order went without any issues but the others are hell. I passed a second order and they didn't have one of the 3 items I ordered in stock. They then advised me to place a replacement item in my cart to substitute for the one they didn't have. I did exactly as requested. There was a difference of 8.09$ USD which I paid through the Paypal link they sent me. So far somewhat good. Then I received an email asking me to pay for the bracelets which were already paid. Contacted them to clarify this. The customer service nonchalantly stated to disregard the emails and only contact through WhatsApp. So I kept writing to her there. Now this was clarified. Then she writes to me to say that they do not have the replacement bracelets in stock!?! I am completely frustrated at this point. Not only did I do everything she asked and paid extra for replacements, never did she mention that they also didn't have the items in stock!! Ridiculous to say the least, so I asked her to ship the earrings and necklaces and refund me for the bracelets. What did they do? They shipped all the items they had in stock included 20 bracelets instead of the full order which is useless to me (I purchase for subscription boxes) and they issued a store credit instead of a refund! 😡 I tried to remain as calm as I could and chalk it up to misinterpretation. But as I explained to the agent that this was not right and it's borderline fraud, she simply brushed it off. Then she goes on to say "i missed this info so i didn't notice" Can you believe this, like how hard is it to read your Whatsapp messages since this is the platform you requested me to write to you on and then don't read the messages. So, now trying to make the best with the cards I was dealt, I decide to use my credit to make a final purchase and get out of this store. Place everything in the cart and go to check out only to realize that you can't use your credit to pay for shipping! Part of that money includes the price I paid for shipping but I can't use it. I decided to write to customer service to make sure they have the items in stock before cashing out more money only to receive this response. "hi if you can order on our website it means it is in stock now" Which we all know is complete bullsh*t knowing what happened previously. This company only cares of their pockets not what it does down the line. They know that they are in China where no one can touch them and so they do not care about the customers nor stores that they supply to since millions of other people will purchase from them. If you want to build a business relationship with a supplier and be confident that your order is taken care of properly STAY AWAY from this store! They are awful to deal with!! *Update, since I have posted this review, they have finally refund led me and asked me to remove my review because it makes them look bad. I won't remove it because this is genuinely the experience I had with this company.