No phone support is a bummer
It would be nice to have a way to call for some tech support or after sales service. Email only seems a bit fly by night.
Justin D
美国
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If this is how things work normally at GS they are in trouble
The day after my light was shipped they discontinued that LED line and announced new lights so I cancelled to see what new was in store and got to pay $60 for the privilege, so Kind LED gets a zero from me. I also got a Gorilla branded carbon filter but they shipped out the wrong one, not the wrong size, a whole different brand. Eventually I got that straightened out but it took the better part of a month and way more work than necessary. The bright spot was the customer service rep I dealt with at Growstrong, Mike T. who got everything corrected with the filter but was unable to reason with the company about the "restocking" fee for the light. Time will tell on my Lotus nutes because thats in progress. While I have wanted to upgrade to a Gorilla tent for along time I'm not sure I want to deal with this level of hassle again even though they are great tents, if I do I think it will be direct with my local shop even if higher priced so any issues can be dealt with more easily.