DISGUSTING!!!
DISGUSTING!!!! If I could score 0 I would I found the whole experience frustrating, mentally draining & gut wrenching. Firstly - it says MADE IN AUSTRALIA They’re not- they are made in CHINA! I only found this out because of the shipping details telling me it was currently in transit from CHINA. I contacted someone via the chat who told me due to covid they're making them in China now. I ordered from this website because it says Australian Made. I then received the socks, and they were TERRIBLE!!! I am a size 6.5-7 women’s. I ordered men's size socks & Apparently my foot is too big for them! –“2 inches” too big to be exact. which is why they have "stretched" after just trying them on!!! Back and forth with a “robot” employee named Azahel. Who did not listen to anything I said. They just kept sending me screenshots & links trying to prove me wrong. However, the information they provided was all incorrect. They sent me a completely different link to “what I ordered” I provided sufficient evidence each and every time. They were even proven wrong against a previous conversation I had with of their customer service chat people. I was offered ONLY a 20% refund. 20% LAUGHABLE!!! So disrespectful to offer after all the trouble and time and money spent on SOCKS!!! I spent over $100 & now must go and source them elsewhere, re purchased and wait in hopes they will be here before my deadline. DO NOT BE FOOLED - MOST HORRIBLE SERVICE IN EVERY DEPARTMENT IVE EVER HAD! IT HAS BEEN OVER A WEEK AND NO RESOLUTION STILL. I HAVE BEEN ASKED TO RE SEND MY ENQUIRY 4 TIMES BY 4 DIFFERENT PEOPLE. Horrible marketing/False advertising, constant excuses made my staff and terrible service & product quality. No one took responsibility for the mistakes! No accountability, just deflection, lies & such a scam! DO NOT BUY FROM HERE!!!