Customer support is terrible
Customer support. We had an issue where Instapage did not send our leads to our nominated email address for about 1 month. They said it was nothing on their end and blamed our email host. In the end, they discovered that it was an error with their suppression list from their microservice, causing those emails to never get sent. They offered no compensation, barely admitted it was an error and even refused to send the leads in bulk form to us - they made us download them one at a time... This is just one of the many issues we have had with the product where the leads have not been sent to us. They deny responsibility, blaming anything else, before doing proper investigations.