Horrible Service
This service is truly horrible and I don’t recommend it to my enemies. When I booked on the rail ninja app, I went through the motion and selected first class seats from Fez to Casablanca. I paid $80 for 2 seats but didn’t allow me to select my seats. The next day I received a confirmation email with a system generated seat assignment. They assigned me and my wife two different seats away from each other. I contacted the representative on the app and messaged them. They responded that no one is allowed to select a seat. The computer assigns you a seat and you have to accept it. I told them I would rather sit next to my wife than next to a stranger. They said the system assigns you a seat and no one is allowed to select their own seat. Then I said but I suffer from severe motion sickness and I must sit facing forward because backward seats get me nauseated and make me throw up. They said again the system assigns you a seat and you must accept it. Our medical conditions are our problem not theirs. At that moment I was furious and decided to cancel the train trip and just call a taxi. They said my cancellation is subject to a 10% cancellation fee and they made me pay $8 to cancel my trip. That made me more furious. Lessons learned. When I book a trip online, if I am not allowed to select my seats, I will not run my credit card and will not gamble like I did with rail ninja. I love Morocco but hate their rail ninja ridiculous system. Please be careful and mindful to avoid going through the same terrible experience I had with them.