Agado allow you to book rooms already full and left us out of pocket and with nowhere to stay. 30 days later I’m still waiting for my refund
First of all I booked a room for 1 night through LateRooms.com and I was forwarded to a suitable room through Agado and paid a reasonable price of £68. When we arrived at the hotel we were told that there was no free room for us and that we should not have been able to book the room. The owner of the hotel was very helpful and said he would gladly approve us a refund. After calling Agado we were told we would receive a refund within 30 days. This hasn’t happened yet. We were left out of pocket and were unable to make any other reservations due to the fact that our money was not refunded, and still hasn’t been. Latearooms.com should vet their clients better and have a better support team for situations like this