VPost gave me so much anxiety
Had my package 'missing' for close to a month now because Aus Post had declared the item as delivered but it failed to show up on my dashboard after like 9 days. Went on to contact Vpost, contact Aus Post, my merchant and even the warehouse facility itself just to track down my package. Had to send in my order info, get the proof of delivery and send it all out and wait and wait for everyone's response. Unfortunately, the response was kinda slow like I had to keep calling in to check and check because Vpost said they would call back within a certain time frame but then didn't. Finally, 3 weeks after my package was delivered, it has arrived and shows up in my dashboard (I was already starting to believe that my package was stolen). It was so stressful because the items ordered were a pretty hefty sum. Till today, I have no idea what happened to my package along the way because I was told that it arrived at the warehouse by aus post but then vpost said that it didn't. Thankfully i had the proof of delivery to trace back! I'm just writing this to let vpost know that maybe they should be more diligent about following up with their customers but I also wanted to thank all the agents who replied my emails and answered my calls – they were all very helpful, assuring and polite and I am so thankful for them. Vpost should fix their system but their employees are doing a great job. If you are considering using vpost, pls pls pls ensure you can get a proof of delivery for your item. If you are on this page because you're facing a similar situation, I truly and sincerely hope that your item will be found and rightfully find its way home to you. If you are a Vpost employee, I hope your day will be great and thank you for your hard work especially during this tough time.