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Melanie Robinson

英国

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Rail Ninja

Only resolve issues if you write negative Trust Pilot reviews

EDITED AFTER CUSTOMER SERVICE CONTACT: after writing this review I was contacted by customer service who refunded the difference between the Eurostar direct price and the price I paid. I have also now travelled and the tickets worked no problem. However I initially reached out to customer service directly who fobbed me off, I only got the resolution by a public negative review. --- ORIGINAL REVIEW: I was trying to book Eurostar tickets directly. Their website appears to be the official Eurostar website however it is not and tickets are SIGNIFICANTLY more expensive. Booking direct I would have paid £215 and they charged me £330 for the same tickets. Scam pretending to be the official website. I only realised I hadn't booked direct when the confirmation email arrived.

2025-08-27