Nihao is the worst supplier, I have ever worked with.
I have been in business for 20+ years and Nihao is the worst supplier I have ever worked with. QUICK SUMMARY. 1)This company tricks/scams you into larger purchases by offering discounts. 2)Takes the discounts away when they can not supply the product. 3)Keeps extra shipping fees you paid for the product they did not ship. 4)Require you to use this partial refund as a credit on their site. 5)Charging even more shipping to re-spend your money on site. 6)Sales Reps Jane/Francis scam you further by charging you fees for an actual refund or try to force you to commit fraud. 7)They don’t ship products for weeks despite their claims otherwise. 8)They make no true Apologies/Acknowledgements/Adjustments for their poor business practices, lack of supply, nor lies about handling times. 9)One way or another it is going to cost you more than you agreed at the time of purchase, to do business with this company. 10)6 months later you like me will likely still be going in the same circle with the same person. This company should not even suggest that I retract my HONEST EXPERIENCE. I can prove everything I am stating, and I will not change my opinion. I have spent hundreds of hours and sent over 100 e-mails and I get the same response every time from the same JANE/FRANCIS. READ ON FOR MORE DETAILS I would rate them a -negative 5 if I could for scam and Fraud. My first ORDER #NHUS210120267336 was placed on Jan 20, 2021, for $1336.87 US after discounts for purchases over $1000. with $326.30 for 7-9 days (4-6 on the invoice) DSL shipping (NIHAO promise 24–48-hour processing) 13 days just to ship my order with no compensations. Of course, they were on Vacation (seems they are always on vacation I have gotten this excuse multiple times). My order did not ship till Feb 2nd, my order was shorted 92 out-of-stock items, totaling $131.50. I contacted them they stated they gave me an account credit. Although they only credited my account $126.67 for the product and nothing for the extra $55-$65. I paid for the DSL shipping. When I addressed them about this, I was told my order no longer qualified for the discount applied to my purchase because it no longer meets the $1000. purchase requirement for the discount given at the time of my $1010. product purchased after discounts. In addition, the account credit would not apply to future shipping. I was told when I was ready to place my refund/replacement order to contact my advisor to get a shipping adjustment. Which I did I was strung along then told the site would offer a shipping discount in a couple of days to wait and place my order then. I stated this was not acceptable as my shipping cost had not been refunded, I was then issued only a $20 account credit for standard shipping, not the DSL I paid for, and even worse you are not allowed to use account credit on shipping. After getting the run around I had no interest in placing another order with this company to recover my money was going to cost me an additional $50. to ship the new order with standard shipping. What if product from the new order was out of stock and again, I did not receive my full order I would again lose discount shipping credits and it would cost me more to reship each time. This is an unacceptable business practice. I insisted on a refund then they told me it had been too long, and it would now cost me a $30 transfer fee and I would have to provide them my bank account info. I refused this so they have now repeatedly sent a payment through the PayPal system as if they purchased a product from me costing a fee as well as state and federal taxes on my own money. Paypal policy says I can not receive the funds unless I send them products/services they purchased. This is fraud PayPal refused to release the money to me and advised me that if I accept this as a payment, then I am liable for a chargeback for 6 months if they chose to later dispute the transaction. If I can not prove I sent the product then I would lose, and they would be refunded the money and I have no recourse. My account has now been locked up, restricting me from conducting business through PayPal, because Jane/Francis has reprocessed this payment again. I have been tagged twice in this fraud. The company seems to be on vacation for a week or more each month, they never help and always refer you to Sales Advisor Jane who emails from Francis's email account, very sketchy as she is incompetent scams buyers and is trying to force me to commit fraud through PayPal to get the Refund I am rightfully owed because they could not meet their commitment to supply the product. I have requested to speak with a Manager/Owner/CEO so many times, Jane/Francis blatantly ignores my request. Even when I email different departments or contact the companies help/support links No one will help and always refer me back to e-mailing Jane/Francis.