The Tax Defense Group Scam or Incompetent?
The company is a scam. They collect money for services that are unacceptable, IF they provide any service at all. I paid, got scammed, so letting anyone seeking info know this place is not real! Check out the company responses here, on Yelp and at BBB and see how defensive they are and how the issues all seem to be the fault of the customer. Non-response lowers their scores more so they respond with lies to at least say something. There is no transparency, no accountability, no customer SERVICE. See Company response: Initial call was 10/14. I was to get a call back by 10/21, I didn't, today I'm told the person who did the return won't be in until 10/26 THEN I'll get a call (hasty? & yes I have receipts) someone is lying. Again a defensive response that makes clear I will have to wait because company management dodges accountability or is incapable of handling tax issues. More time was spent on crafting the complaint response than on trying to understand and address the issue. My initial question remains...