Not delivered, rude personnel and costumer care
I have ordered a small wallet for my fiancé on 21st October, the website guarantees 3 days delivery in Italy, until you order and they’ll send you an email telling that “for renovation works in logistics area, there could be slight delays”, after 5 days I sent an email explaining that I have a flight on November 1st and I would like an update on my order, they responded with we don’t have any information on the delivery date and they will let me know. I tried to call them 2 times after 30 minutes wait each time very rude personnel (which talk only in English) wasted my time asking me my name, family name and email (spelled letter by letter which they faked they don’t understand) and at the end telling me they don’t find my order (even though I have gave them the order number too), asking more questions very rudely they responded we are not using the same system as the logistics and we don’t have to give you explanations why, maybe it’s better that you send us an email “it’s not that hard” then laughing at me. Bad costumer care, and worst online shopping experience of my life ! never again. Order number: 700043129