I placed an order on January 28
I placed an order on January 28. More than 10 days later, the order had still not been shipped. The tracking consistently showed that the parcel was not handed over to DHL, with no progress for days. Customer service kept sending the same tracking link without addressing the issue or providing any real solution. Only after I repeatedly contacted them did I receive vague explanations and requests to “check again later,” which is unacceptable. There was no proactive communication, no clear shipment confirmation, and no effort to resolve the situation properly. I have now been forced to escalate the matter via Klarna due to non-delivery. This is by far one of the worst customer service experiences I have had. I do not recommend ordering here anymore.