" Good action camera bad water proof design and awful cs exspirience
Hi 👋 , After the last unsuccessful attempt to beg for help by DJI about their DJI mimo app, I just want to share my experience. I needed a good camera for filming my travel videos. After exploring and reading a lot, I came with DJI and GoPro as the best customer choice. After testing both cameras, I was sure which one to pick. I really liked and frankly preferred DJI camera against GoPro hero 7 Black. I used it one and a half year and it was great! Until I got on a vacation in Africa with some ideas for photos and videos. But when we got in the water it just died 😕 💔 and my first thought was how to save it , so I removed the front cover with the 4 screws in attempt to save it ... (I really understood that when I opened it could be a problem with the warranty and guess what it really was, but wait for a few more words). So, let me summarise, my camera broke 5 000 km away from home and from the DJI service desk. What should I do? Nevertheless, I had only this camera to save my memories from the Red Sea and the beautiful beach. Unfortunately, the camera 📷 didn't survive. So I was down but I read 📚 a little bit about the problem. My findings hit me up, because guess what I wasn’t the only one having this problem with the gadget🤔. Actually, it came that a lot of people complain about the same thing - when entering a water, the action camera of DJI breaks? After all, my journey finished and I flew back home. Then I went to the DGI official store, where I bought my camera, and shared the issue 📷. They took the camera and sent it to a service desk. After a while, a guy called me from the service and told me they could not help. The service could not tell me if the issue was a warranty problem or a”user error” (just how the other users with the same problem got told) 🙃 😅 I am wondering why, guys??? As far as I understood, they tried to tell me that the problem was not with the packing of the camera and entering of water inside but with the fact that I opened the camera by myself. Although, many people had experienced the same problem, you told me that it was a user error??? Very interesting, but frankly I don’t really believe you! I thinkit is a problem with the design of the camera. So, why does DJI say it is waterproof, than? So sorry for the long story, but just wanted to tell you that this is not the way to get loyal customers 😕 Moreover, the way I promoted my Osmo action camera to my friends and family, I am so sorry now! Definitely, I am not going to do it again! I was a real fan of DJI Osmo camera and had a lot of the original accessories and a mavik mini drone for filming for my travel vlog, but actually the after sale experience was so bad that I will never buy anything from this company again! Just to give you an example, a friend of mine had the same issue with his GoPro, but the approach and actually the result was different! I will only say that he was very grateful for the action that was take by the customer service of GoPro. The customer satisfaction is clearly an important thing for GoPro. I am sure that the future customers would be thankful to me for this feedback, that’s why I made it clear and lost so much time explaining! With no bad feelings, Slavomir Krumov - a former DJI Osmo action user update .HEY DJI send me a mail to send you all the doc. scaned UPDATE 2 Hello, I can't find this number on the documents presented to me by the official store in Bulgaria, where the camera was purchased with( address sofia ring mall) . I am asking for your e-mail to send you my warranty card and their opinion from the service! So that you can internally demand what you need.Or tell me onother way to contact you :)