Great product-Terrible customer service
The product is great! The installation was a nightmare. The day of the installation, the sub-contractors arrived (5-6 guys) on time. The person in charge reviewed the job with me, discussed downspout locations and replacement of existing gutters, as well as installation of the gutter domes. When they left, it appeared completed and they were paid. That afternoon, I noticed from and upstairs window, that one of the gutter dome ends had not been finished off. The screen had been raggedly cut and there was a 1-1.5 inch gap (allowing roof debris to enter). Immediately texted a photo of the problem area to the project manager. He replied that he would stop by to look at it in the morning and "make it right".He did not show up! Over the course of the next three weeks-I had 17 appointments cancelled or no-shows. I finally talked with the regional manager and he explained that these are sub-contractors installing for GutterLogic. Once they are paid, there is no impetus for them to return to "fix" it. I finally was able to get the gutter dome repaired-it turned out that out of 12 gutter ends, 11 of them were not installed correctly or completely. Most of these gutter dome ends were only visible from the roof or actually climbing a ladder. I had the project manager take pictures of each completed end-he was a bit annoyed. (Nothing compared to the 17 cancelled appointments I had). The regional manager seemed to care but this company doesn't seem to know how to manage a team.