HORIBLE BEYOND BELIEF!
I had to create an account simply to download a doc that they could have easily emailed me! This despite the person creating the tax document provided them my email address to provide me a copy of the document. I further found the layout and navigation of their site completely 'horrible' and non-intuitive to find my way around. Finally, it took me 5 emails (back and forth) to "support" to cancel the account that I did not need nor ever wanted. I'm sure they just want to sell my info and they likely do all their customers. Horrible beyond belief! Lots of other great business for this type of service out there!