Awful. Do not use this company
Original review: I received my large order of items, buying 925 sterling silver, and they tarnished within a matter of days. The worst quality. Do not go near this company if you are planning to resell in your business. I asked for a refund (which took forever for them to agree to) for the bad quality and they made me pay for postage and didn’t refund me my full amount even though they agreed to, months of conversing and they were so bad at communicating. Such a headache please don’t use them. In response to Nihao Jewelry Reply: I recorded in detail the full refund of items, quantity and price, and kept a copy for myself, I even referred to bank statement of how much came out, and it was not a full refund. I have been disputing this with colleague for a month, and I was given several different reasons for the refund being less than I documented. And after I proved wrong every reason, None of the reasons were correct. Your custom service was shocking and unfair. I told your colleague I would have to write a bad review, because of how bad the experience was, your quality was the worst I’ve seen in my years of business & at my expense I had to send the faulty items back, plus the refund which was partial and not full for items returned.