I’ve been in the program for over two…
I’ve been in the program for over two years. It started out bad, it got better and now I’m completely frustrated with the program. After making consistent payments for over two years only 2% of our debt is settled. They continuously ask us to add extra funds to the program which was a question I asked before signing and was told only happens if we want to accelerate the program. Now I’m being told they won’t even represent us on any of the upcoming litigations because they have no funds available. They take their cut upfront and then leave you with no money to negotiate with….. biggest mistake trusting this company. I was talking to a supervisor named Marshon… tried calling him back and was told he wasn’t taking my calls. Then the next supervisor Chris tells me nothing was guaranteed and they now need to recalculate the funds we need to pay to the program because the original was only an estimate. Never during sign did they mention that but pushed how the relationship their lawyers had with the creditors that they were willing to take a loss if they couldn’t negotiate the debt within the stated amount.