I am having a terrible experience with…
Update: I finally received the item that was missing from my order. It is very cute and good quality. The jury is still out as to whether it was worth the hassle. I am having a terrible experience with Santa Socks. Ordered 2 sets of couples aprons (his & her aprons). Received package after 3 weeks; one complete set, one single apron. Packaging was intact, aprons in sealed bags inside shipping packages. Sent email to customer service, receive a reply: “it was delivered, check the bushes”- no, really it said that. Reached out via customer service; their response, send us pictures. Sent pictures, sent the label number, told them I was pleased with what I received, just wanted the other apron I had ordered. Crickets for 2 weeks, then got an email saying ‘we’re closing this request, how satisfied are you?’ Just reached out again, same loop: check the bushes, send pictures, now they claim they can’t see the pictures I sent. So buyer beware. The product I received was good, but if they mess up your order it appears you are out of luck. Customer service phone number is questionable; it is the service line for a jewelry shop, leave a message.