Zalora Service Issues
I've been using Zalora since they first launched in Malaysia. I don't know what happened, but as of 2021, their service has been abysmal. After participating in their user survey and having logged in through their user testing account, I started experiencing problems using my personal account. I couldn't place orders and couldn't request exchanges or refunds. My store credit from previous refunds couldn't be used to make purchases. Essentially, my account became a dummy account. I could do nothing but scroll through their inventory. So, I reported it to CS and they told me the problem wasn't on their side. After multiple complaints, they finally admitted to experiencing technical difficulties. They asked for access to my account and it's been weeks. My bank card details are on the account and they insisted I grant them access to fix the problem. After a while, I started a new account. My deliveries take forever and I can never track them. My order updates are delayed and yet again, CS responds at the pace of a sloth. To sum it up, I have a couple of hundred bucks stuck in an account I can't use, items that were sent back to be exchanged and I never received the changed items, and most concerning of all, they have access to my bank account info. If you're experiencing issues with Zalora, I would strongly advise reporting it to KPDNHEP. It's awful to think how people might be paying for items they'll never receive.