Horrible customer service and in my…
Horrible customer service and in my opinion deceptive. Ordered seats for my 1998 GMC in April 2021 and after placing the order was sent an email stating ship date in August 2021 (this should have been disclosed prior to them charging my card the full amount in April 2021). In June 2021 was called and informed by the company that the power base was no longer available and order was changed to reflect the non power base. Ship date in August passed with no shipping notification, so I called them for an update. New ship date of September 2021. Seats arrived in October 2021 with not mounting brackets (these were the one I ordered, but they said were no longer available, they were to exchange them for the non-powered brackets/base). I called Lynn and was told they were sorry and would send them out on Monday. I have called several times over the last 30 days and given a new ship date each time. Basically I have very expensive seats with no way to install them and no customer service to correct the issue. To add insult to injury, the three seats do not match with the center seat having a different color accent from the other two seats. I sent an e-mail with pictures to them last week and guess what...No response. I am truly sorry I ever did business with his company. UPDATE 11/18/2021 They responded to this online complaint asking me to call them and discuss the issue.. No thanks, they have my phone number and email address, I don't have time to sit on hold for two more hours. I have called them over a dozen times and sent e-mails about my complaints directly to their customer service address. I received the brackets a few days ago, but they have still not bothered to follow-up with me about the delay and mismatched seats.