This custom rug was our second rug from…
This custom rug was our second rug from Nordic Knots. Not as smooth as our first time as after inquiring about the order 3 months after ordering, I was told that there had been a mistake and the order had not been placed. Nordic Knots did offer a partial refund, so I placed the order again and waited another 3 months. In June (I believe the date was June 11) I received an email that the rug was ready for delivery. I kept checking for a delivery date but did not hear anything from the delivery folks. I reached out to Nordic Knots regarding the delay in delivery. They sent a contact number and an email address for the delivery company. I called on about June 18 and was told I would be contacted “in a few days.” I heard nothing and finally called again July 1. I also sent an email on that date. I was finally contacted by the delivery company and the rug was delivered July 7, almost an entire month after it was available to be delivered. We do love the rug, but the error in the initial ordering process and the long delay in getting the rug delivered (after it was ready for delivery) were very frustrating. I hope Nordic Knots initiates some type of status reports for customers so that customers have a clear understanding of how their order is progressing. I also hope the delivery process improves.