There’s no other way to say this!
There’s no other way to say this. The HK Express airline is shamelessly shaking down its customers in favour of selling commercial freight space. Its greed for revenue at all costs will be its demise. I hope this sort of review can catalyse that demise. You are allowed 7kg of carry on without extra charge. My wife’s tiny bag was half that weight, but because it had wheels (she is frail and unable to carry by hand) the airline shamelessly charged her US40 to carry it on the plane. My bag was double the weight but had no wheels ( I am more mobile). No problem for my bag. We complained to the counter staff. The reply was shameful… “ What do you expect with a budget airline?” To which I replied- $240 each for a one hour flight is not “budget” the other airlines like Cathay charge a similar rate. We asked if we were to purchase a plastic bag and put my wife’s bag in it and then carry it, would there be an extra charge. The answer was an unequivocal and immediate “yes that would be ok”. What a pathetic, ignorant and stupid policy this is. HK Express, you should be thoroughly ashamed of your prejudice against your older passengers. Learn some grace and your business may survive. From the ratings on TrustPilot, I doubt you will succeed. Good riddance to you and your rotten approach to customer service.