Frank was so helpful!!!
First of all, I would like to rate the person who helped me as a 5. He is very patient, kind and forgiving of my ineptitude as a 66 year old retiree and not so computer savvy. If it wasn't for this Frank, I probably wouldn't have continued. I only fly, at the most, once a year, and I go directly through American Airlines. I have that system down very well. I wanted to save my wife and her cousins some money on their trip to the UK, so I decided to look for discounts. Discounts start off looking cheap, but in reality, they don't really seem to exist unless you want bare-bone flights because then you have to purchase everything, which brings the price up much higher. Instead of paying $1737 a ticket through American Airlines which at that price includes the optional $200 cancelation fee, I was able to get the tickets for $1618 a ticket with American Airlines through cheapbestfares which comes with the cancelation option, and though it saved me some money, it took me a lot of time and phone calls back and forth with Frank to get this done. In reality, it wasn't worth all of my time. Again, Frank was so helpful, and patient, that I stuck with him. Those who are computer savvy, this would be good and save you money & time.