Insurance Department is A Nightmare
I have had to fight to get my flood insurance paid. The premium was in my escrow to be paid by Churchill and it was not paid after many many calls to customer service and the insurance department, which has caused me to lose my flood rate and it was increaseed by $1000. I am still waiting on the insurance department ot pay the increased premium but they keep asking for a declarations page which FEMA does not issue until premium is paid. What a nightmare. I keep thinking it will be over soon but it just continues with no resolution. Even though Amy Phillips has been involved, it seems as though again the insurance department has returned to making the same mistakes that got us to this point. Please someone make some changes to improve so no one else has this happen.