Bad quality bag, but at least fast refund
Purchased an Evergreen Trunk handbag, and the quality of the bag was super bad. It looked used, worn down, the leather was stained, the bag inside around the lock was dirty, dust standing in it. The metallic parts had scratches on them. It looked like I was getting a second hand bag or a bag which was digged out from a far away corner of a warehouse, however I was paying for a high quality "luxury" bag. I am only giving 2 stars, because they refunded me quite fast, which I appreciate. When I wrote to customer service and complained, they did not even seem surprised and just send me the return label immediately.