Fabric swatches
Ordered 3 swatches and they sent them to the wrong address. Made contact to ask for new swatches and they declined to do so and also to refund me for the items. So glad I made the purchase from PayPal as I was able to get my money back. Horrible customer service. Also recently received an email from the customer service supervisor who advised me that the fault is not theres. I have copied that section of email. below. Yollanda Tue, May 17, 3:22 AM (1 day ago) to me Hello Molly, Here is Melinda, the manager of customer service team. First, please accept our big apologize for the inconvenience for your order. And then, I looked into the whole communications during you and Hebe. We think it's not all of our fault. We shipped out the swatches the second day after your order and then it was delivered to the shipping address: