China Eastern ( and Air China ) really set a very high bar for supporting passengers with mobility issues.
Because of ill health I had the occasion to fly with China Eastern recently. I was travelling overseas to a world renowned hospital to have some medical investigations carried out. But because of my current health, and age I was obviously going to experience some difficulty during the journey, as nobody was available to assist me during the flights. China Eastern were asked if they could give me any assistance, if needed. Their response was exceptional! They went way over and beyond what might be expected in those circumstances ( and at short notice ), and ensured that from start to finish, a journey of over 10 hours, I was completely looked after and cared for. The aircrew on both flights were really lovely, and although I did not need any extra help during the flights, they repeatedly came back to me to ask me if I was alright, or needed anything. They provided me with wheelchair support from the check-in desk to the aircraft door...and from the aircraft door to the terminal on first arrival, and the same on the second leg of the flight which was with their sister carrier Air China. There is no other way to describe their 'total' care for passengers, than to say it was superb! It was literally seamless from start to end. I've travelled with them so often and will continue to do so whenever I have the opportunity. With very sincere thanks to China Eastern ( and their sister carrier Air China ).