Karen is the best!
I bought a playology dental chew toy for my dog based off a friend recommendation. I gave it a few weeks to let my dog get familiar with the toy, but the most she would do is sniff it from time to time. She didn’t show much interest in playing/chewing on it even when I tried to play with her. This was surprising since I’ve heard so many good things about this brand. I emailed the address on the back of the packaging and was given very prompt responses with follow up questions to further assist me. The follow up questions were necessary since Karen wanted to correct the issue and suggest a more suitable playology toy. She could not have handled my situation any better - she was diligent, prompt, and overall just pleasant to discuss this matter with. She had two other toy recommendations and the different flavors available. She even offered to ship whichever toy I wanted free of charge. If it wasn’t for this experience I probably wouldn’t buy nor recommend this brand. Being able to get in touch with a responsive and helpful employee makes all the difference. My overall customer service experience with Karen was above and beyond PERFECT 11/10. My dog and I can’t thank you enough, Karen! Companies need more helpful personnel like you on their team.