I was sent the wrong product
I was sent the wrong product. My order clearly stated what I ordered, and it was clearly not what was sent. The first reply I received from customer support asked if I would be ok with just taking the wrong item and calling it a day. I said no, I wanted to get the item I paid for. The next response was that I could keep the wrong item, and they would issue me a $10 credit so I could re-purchase the items I ordered. Unfortunately reordering the items I ordered would cost ~$100 and the $10 credit is a laughable solution. I should not have to pay $90 extra dollars to get the product I ordered. At no point did customer service offer to correct the issue by either refunding my money or offering to send me the product I ordered. That is the only acceptable solution when you have not delivered what was promised and paid for.