Broken item and want to charge me a restocking fee for returning.
Bulb doesn't work and won't turn on. Emailed on 14th January to ask for a return and refund. Repeated advised to update firmware and reset bulb, despite explaining multiple times that it won't turn on, so I can't connect to it. Today been offered a refund for store credit only with a restocking fee of £5. Restocking for a broken item? I don't want to return it because I changed my mind. I want to return it because it is broken.