I am a frequent traveller between Kuala…
Disappointing !!!! I am a frequent traveller between Kuala Lumpur and Bali due to my business commitments, and I travel this route every quarter. Over the years, I have consistently chosen AirAsia because of its convenience and strong presence in Kuala Lumpur. However, I am increasingly frustrated by a recurring issue: almost every time I book a flight on this route, the schedule gets changed. Morning flights are often moved to late evening departures, and early morning return flights from Bali are frequently rescheduled to the afternoon. These changes significantly disrupt my business plans, meetings, and productivity. Time is money, especially for business travellers. While I understand that operational changes can happen, what is disappointing is the lack of accountability or consideration shown to passengers affected by these delays and rescheduling. A complimentary meal, refreshments, or even a gesture of goodwill would go a long way in showing that AirAsia values its customers' time. My most recent flight from Bali to Kuala Lumpur was particularly disappointing. I was feeling unwell with a mild cold and was travelling alone. I politely requested an aisle or window seat as I was uncomfortable sitting between two male passengers. Unfortunately, my request was not accommodated, and I was assigned a middle seat between two gentlemen on a completely full flight. What added to the frustration was that even basic drinking water was not provided. I had to purchase it onboard despite not feeling well. This is not about the RM4 cost of water—it is about customer care and empathy. As a loyal customer, I would like AirAsia to consider the impact that repeated rescheduling has on passengers. When flights are frequently delayed or moved, travellers bear the cost in lost time, disrupted plans, additional expenses, and unnecessary stress. I hope AirAsia takes this feedback seriously and looks into ways to improve the experience for frequent travellers. Reliability, communication, and customer care are just as important as affordable fares. Thank You