Terrible customer service
Terrible customer service. Waiting to speak to a mortgage advisor for longer than 30 minutes every time I have called in the last month. I have tried to call about 7 times, all at different hours with the same result. I was advised yesterday, after waiting 35minutes to speak to somebody that I had gotten through to the wrong department. They said that they would put me through to the correct department but when quizzed about how long the queue was, they said another 30minutes+. As the time was now 16:45 and they advised that a mortgage application would take 45 minutes that there would not be time. They advised that I call back Saturday morning and advised that they are open from 08:30a.m. They even went to the bother to tell me which number to call and which options to choose but when I called Saturday morning and followed their instructions, a recorded message tells me that this department is closed. It's a joke.