I gave 5 stars, what would you have given ?
I gave 5 stars but do not know if I should give a 3, a 4 or a 5. Please find details below and judge for yourself, I gave you my take at end: 0. Today is 11/08/2021 and I need to travel on 12/11/2021, I am thinking about 1week,2weeks,6weeks service. 1. Bought the 14 day service (nice customer support, helped me fill out everything correctly, important or you may have to restart the process) 2. Fedexed on 11/09/2021 3. Expeditors received my application on 11/10/2021 4. Government received my application on 11/22/2021 5. I received my passport on 11/30/2021 So from Nov 10 to Nov 30 (not counting 10th) the process took 21 calendar days. It took expeditors 8 business days to review my application (it is not that complex). I paid for 14 days, process took 20 days, one might say I did not get what I paid for. On the other hand, these companies must prioritize. If there were lots of 1week orders, they can choose to delay my 2week processing by a week, given that they ask and KNOW when mine, and every other applicant's travel date is (you have to disclose that info). It is ok to delay my application a week since I travel 32 days from time of mailing my application (give or take a day). In fact, these companies should share, among each other, everyone's travel date to provide best solution, on average, for everyone. Therefore I cannot fault them for delaying my application a little, had I traveled within 3 weeks, they may have processed me strictly in two weeks. Also, I expected some delay because strict covid-19 restrictions just got lifted on 11/08/2021, and given we are near holidays, perhaps more people wanted to travel (people like me who delayed renewing their passport due to covid). So I gave them 5 stars, the benefit of the doubt, you may have evaluated differently in my case. Update: The company has responded that the '2 weeks service' implies 14 BUSINESS days, not 14 days of calendar days, and thus my turn-around time was 13 business days. Obviously I had overlooked this very important detail (perhaps the company could strongly or repeatedly emphasize this fact in the description for the slower ones like myself :) and they deserve 5 stars ! My apologies.