ZERO Stars!! AWFUL Experience!
Customer service is AWFUL! This company does not follow their return policy for damaged/defective merchandise. I ordered 3 items (two are great). One of the items was damaged/defective upon receipt (the bottom seam of the shirt was unraveling and tearing). The day I received and unboxed the item, I emailed customer service. I also messaged via their customer service template on the website. I heard nothing back. I emailed AGAIN and finally got a response. In short, they offered increasing increments of a refund (none of which were the cost of item) IF I return the item at my own expense (which they advise against because the return shipping is out of country and very costly). This company does NOT follow their return policy and does not rectify issues. Who on earth would pay money for a damaged/defective item? Below is the string of email correspondence between myself and Melelly. To: Melelly Hello. I messaged yesterday via the customer service. I need to request a return of the Glitz and Glam Leopard Stripe Sparkle top. The bottom seem is fraying upon unpackaging. I purchased the top to wear to an event this week. Since it is damaged I will not be wearing it and will not need an exchange since the event will be past. I kindly request a refund doe the damaged item. Response: Sat 11/13/2021 2:25 AM To: You Dear customer: Sorry, can you tell me why you want to return it. Thanks for your feedback. Is there any quality problem? Sat 11/13/2021 7:44 AM To: Melelly 24/7 Service Team As I stated in my message…it is DAMAGED/DEFECTIVE. The seam/hem at the bottoms of the shirt was loose and unraveling upon unpackaging. I request a return label for shipping from you and an refund as the product is DEFECTIVE! Thank you! Wed 11/24/2021 11:17 AM To: Melelly 24/7 Service Team I am still awaiting a response. I am requesting a REFUND for the DEFECTIVE shirt. This is my 3rd email via this mode. I also messaged via the customer service center form Thu 11/25/2021 2:43 AM To: You Dear customer: We are so sorry that our clothes don't meet your expectation. We will give you $10 as compensation, can you keep this order？ Thu 11/25/2021 3:37 PM To: Melelly 24/7 Service Team NO! That is UNACCEPTABLE! I will NOT take only $10 for an item that I received DEFECTIVE! I expect a FULL refund of the item. I am happy to return the item to you provided you provide a pre-paid shipping label. I would love to leave a positive review on your website, however that will be difficult at this point given the back and forth I have had to do with customer service so far. It should never be this difficult to return a DEFECTIVE item! Fri 11/26/2021 1:11 AM To: You Dear customer: How about $20,will you accept it? The shipping costs are too high to be worth the reward. If you insist on returning, you must pay the freight by yourself. Fri 11/26/2021 10:34 AM To: Melelly 24/7 Service Team NO!!! I will take NO LESS than the cost of the item! I will not be wearing a DEFECTIVE/DAMAGED item. Would you pay money for an item that is DEFECTIVE/DAMAGED and that you will not wear due to the DEFECT? I request a FULL REFUND of the item. I was offering to return the item. If it is too much I’m happy to trash the item to save you the cost. I will no longer be part of your negotiations that are unacceptable. I will be providing a review on social media and the website citing my correspondence with you and your lack of customer service in regards to a DAMAGED item. People need to know your idea of “correcting” a damaged item per your return policy. Absolutely UNACCEPTABLE! Fri 11/26/2021 11:32 PM To: You Dear customer: I can provide $25.Will you accept it? If you accept, I will refund immediately. Thank you. Sat 11/27/2021 7:25 AM To: Melelly 24/7 Service Team The answer is NO!!! Let me copy my previous email that states I will accept NO LESS THAN THE COST OF THE ITEM - $35 credited back to my form of payment (credit card). I am also prepared to copy/paste our string of emails in my social media reviews. This is RIDICULOUS!! - copied portion taken out for space- Mon 11/29/2021 7:47 PM To: You Dear customer: The best we can offer is US$30,are you willing to accept it? Our return address in Dubai. The shipping costs are too high to be worth the reward. If you insist on returning, you must pay the freight by yourself. 2 more emails were exchanged that won't copy. Melelly insisted on only $30 for a $35 shirt and that I return the shirt at my expense which their advise is "Cause the shipping fee is high, we suggest you not to do so."