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Justin McBeth

美国

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Moft

Really not a fan of Moft

Really not a fan of Moft. I ordered my moft phone stand and wallet on October 18th. The website at the time said pre-order until October 16th so I thought it might be a bit but seeing as it was past the pre-order date, I was expecting pretty fast shipping. 1 week goes by and I Emailed them after seeing no progress on my order past “order processes”. They apologized and said that I should see my item shipped before the end of October. November 1st comes around and I email again. This time they apologized, offered a $5 refund, and said they would prioritize my order in shipping it out. Another week goes by and I still only see “order processing”. I email again and they give me a $3 refund (instead of the $5 refund) and assure me I should get my package any day now. I finally get my wallet/stand almost exactly a month after ordering it and it is way more blush pink than the picture shows. I was expecting more of a “nude”. Overall, VERY disappointed by product and customer service and now if I want to return it, I have to pay for shipping.

2021-12-02有帮助 1